So much time and effort is wasted when the synergy isn’t there. Company executives know their business. IT professionals know technology. So when managers explain what technology they need, they may be wrong. Newer, or technology not known to them, might be a better fit to get the job done.
Our answer: hear the problem, then the desired solution, then see the problem in action. We get there with your users and see for ourselves. Our experience indicates that we can often suggest a more efficient and cost effective solution. Designing solutions this way is one of the things we are most proud of.
We know the feeling. Your VoIP telephone lines are critical. Your IP provider’s line fails. It takes forever to get them on the phone. Your talking to computer that keeps telling you: “Sorry I didn’t get that”. You finally get someone on the phone and they want your circuit ID, or your CAC number, and on and on while you lose critical calls.
First of all we insure redundancy. So if your phone line fails, or your server, whatever, we have a backup to allow breathing room while repairs are made. We will handle the support ticket for you. We don’t hand you the line that it’s not our failure so not our problem. If it’s technology related we handle it so you can handle your business.
We never forget, as much as we love our work, that someone is paying us for it and expecting us to do our part in producing a profit. So for Circropolis it’s never enough that everything is working fine.
To whatever extent our clients allow, we get down in the ‘trenches’ learning just what your staff does from hour to hour.
With that kind of comprehensive understanding we can find the best possible solution for any issue. Technology may be your best overall investment. Technology boosts efficiency. That increases your productivity which increases profits accordingly. We never propose solutions that net an expediture. Every dollar spent must widen your margins.